What can you expect from customer service?

· Can you reach a person 24/7 to make last minute flight 
  arrangements, arrange changes, express urgent 
  requests, or raise questions?
· Will you have a service team (a single point of contact 
  and a backup) who knows your aircraft and your 
  business? Will they handle all the necessary 
  communications and provide frequent and complete 
  progress or condition reports? 
· Can you call any one on the company's list of clients, 
  or just a select list?
· Do they offer everything you or your business needs 
  to make aircraft ownership a success (make sure you 
  provide a complete wish list)?